Centrepay deductions
Centrepay is a FREE direct bill paying service offered to persons receiving payments from Centrelink. You nominate the regular amount you wish to be deducted from your Centrelink benefit and that amount is then transferred automatically to the Council.
Go to servicesaustralia.gov.au/centrepay for more information on how to set up your Centrepay deductions.
Mid Murray Council Centrepay Reference Number CRN 555-051-801S
Centrepay complaints
Council's Complaints Policy can be found here.
Information on making a complaint relating to your Centrepay deductions can be found on the Services Australia website.
Centrepay incorrect payments
An incorrect payment made to Council through Centrepay includes when a deduction is any of the following:
- not covered by a Centrepay deduction authority
- paid to Council in error
When we identify an incorrect payment, we will resolve it by:
- telling you in writing or verbally, if a written notification isn’t possible
- refunding the payment within 10 business days when we can.
Alternatively, we will advise Services Australia if we haven’t been able to refund you.
Cancelling or changing your Centrepay deduction
You can change, suspend or cancel your Centrepay deduction at any time. You can do this by:
- using your Centrelink online account through MyGov
- using the Express Plus Centrelink mobile app
- calling Services Australia on your regular payment line
- visiting a Services Australia service centre
Visit Services Australia or contact Centrelink for more information.