Recovery Centres

Mannum Institute - 47 Randell Street, Mannum - open 9.30am to 4.30pm Tuesday to Thursday

Murray Bridge Recovery Centre -  28 Bridge Street, Murray Bridge - open 9am to 5pm Monday to Friday

The assistance you will have access to include:

• Accessing a number of grants, including private rental assistance and emergency accommodation
• Psychosocial support
• Support for primary producers
• Financial counselling
• Legal services
• Community outreach

A range of agencies will be available through all Recovery Centres, including Australian Red Cross - South Australia, Disaster Ministries, Services Australia, Good Shepherd, Department of Primary Industries and Regions and Department for Industry, Innovation and Science.

The Information Hotline remains open 9am-5pm Monday to Friday on 1800 302 787.

For more information visit sa.gov.au/floods

All river vessel waste disposal station information is included in DEW's weekly River Murray Flow Report. To see the latest Report- Click here.

For any questions, please contact the DEW Engagement Team on DEW.WIOCommunications@sa.gov.au

Green Industries - Waste Management

Green Industries SA has been tasked with to manage the State’s flood damage waste response, which includes free property assessments, kerbside pickup, and free transfer station vouchers.
To register contact the Relief & Recovery Information phone line on 1800 302 787 between 9:00 am and 5:00 pm, Monday to Friday.

SA Power Networks

SAPN's website contains information regarding timings for outages and reconnections.

Telephone SAPN on 13 12 61 to arrange to receive alerts, or visit www.poweratmyplace.com.au to register.

Stay away from fallen or low power lines or electricity equipment standing in water, and report hazards to on 13 13 66.

SA Water

Please see SA Water's website for the most up to date information regarding impacts to service provision.

To register for SA Water's Service Interruptions Notifications, please sign up here.

nbn

Please visit NBN’s website, or lodge any issues directly via the nbn website.

Once submitted, you will be issued with a Case Reference Number for the associated job, which will be assigned to the relevant Delivery Partner for action and monitored through to resolution.

Financial Aid

At its meeting of 21 February 2023, Council determined that it would delay any decisions to provide additional assistance to Flood impacted property owners until the full financial impact of the Event was understood, with subsequent reports to be presented outlining full costings.

This was based upon its consideration of the current support and relief packages being offered to those directly affected by the floods, combined with the Audit & Risk Committee’s concerns for the potential long-term financial impact upon the community created through the provision of rebates and fee waivers,

Council also agreed to write to the State and Federal Government as well as SA Grants Commission seeking financial assistance to cover the significant funds Council had expended, and would continue to expend in its response measures, as well as additional funds to prevent the Event having long term financial impacts on Council and the community.

In addition to this, at the December meeting, Council agreed to offer:

• The waiving of all fines and interest for all ratepayers for the three (3) months to February 2023 to enable ratepayers to assess their individual financial situation and make appropriate financial arrangements;
• Ratepayers of Commercial, Industrial, Primary Production and properties that is their primary place of residence, the option of a repayment plan to 30 June 2023, and the waiving of all interest and fines for this period; and
• Ratepayers of residential properties that is their primary place of residence, a CWMS rebate for the period of time that the Council service is not operational (excluding any outstanding capital contribution component).

Council's Rate Hardship Policy

For more information, please contact Council’s Finance Department on 8569 0100.

SA Government Financial Assistance:

A $51.6 million financial assistance package has been announced by the South Australian Government to assist River Murray communities, households and businesses affected by large-scale flooding.  For more information, please click here.

For businesses:

For support specifically for businesses impacted as a result of the rising floodwaters, please click here

Valuer-General's Office

Click here to view the official fact sheet from the Valuer-General's Office providing information regarding the valuation of properties affected by a natural disaster, such as the River Murray Flood.

Disaster Assistance Funding

The Federal and State government have increased the financial amounts available to residents and businesses within the Flood impacted area.

More information on the grants, relief packages and support services are available here

Primary producer grants are now available via PIRSA, with information available here.

Rural Aid Support

Rural Aid is supporting farmers’ disaster recovery by offering a one-off $500 pre-paid Visa.

To apply for this financial aid, complete this short application form, which also outlines the inclusion criteria.

Rural Aid also offers counselling services, with one of its team available to talk to between 9am to 5pm AEST Monday to Friday. Rural Aid's counselling service is free for farmers registered with Rural Aid.

Further this, once the floodwaters recede, to assist with clean up, farmers can list a job on Rural Aid’s Farm Army platform.  This service is also available for non-disaster job availabilities.

For information on the support provided by Rural Aid, please visit www.ruralaid.org.au, or email contact@ruralaid.org.au.

When a disaster happens, it is common to feel stress and grief. Some people will recover without formal help, and others might need some extra support to help get things back on track.

SA Health has prepared a Factsheet which outlines the local support for mental health.

Below are some of the contacts that may be of assistance if you are feeling overwhelmed:

If there is an immediate risk to life, please call triple zero (000) for emergency assistance.

• Call Health Direct Australia on 1800 022 222 to speak to a health professional.
• For general public health information, contact SA Health on (08) 8226 7100.
• For practical support through an emergency, please see the Red Cross' website.
• For information and support with anxiety, stress and depression, please see Beyond Blue's website.
• For people in need of crisis support, for them or their loved ones, please contact Lifeline on 13 11 14 or see the website.

For support  during Recovery, please see the following links:

• Click here to visit SA Health's website for information on how to stay safe and healthy during flood recovery.
• Council’s Facebook page for latest news and up to date information.
• For ferry locations and operational status click here.
• For marine safety click here.

If you require the services of a snake catcher, the following provide services to the Mid Murray area:

• Murraylands Snake Catcher Ph.  0410 983 697
• Snakeaway Ph. 0413 511 440

Disclaimer: Council accepts no responsibility for any accidents which may occur through the actions of the snake catcher or any other person in the capture, holding, consignment or release of any venomous snake.